Shipping policy

Shipping Policy

We ship via UPS Ground, USPS Priority Mail and occasionally Fedex Ground.  All of our shipments are done with courier tracking to provide reliable shipment status and determine if and when your package is delivered by the courier to the address you provide upon ordering.  We do not require signature release.  If a package is not delivered to you and the tracking of the package also confirms it is not delivered yet, then we will file a claim for you with the courier if it is evident the package is lost.  However, if the tracking of your package shows the courier has delivered the package to your address, we are no longer responsible for your package; it is assumed that you physically received your product when the tracking shows it has been delivered.  We are not responsible for packages stolen from your premises or misdelivered by the courier to another address by mistake. AND YOU AGREE NOT TO FILE A CREDIT CARD CHARGE BACK  due to not receiving the product if the tracking shows it was delivered to you. THE OFFICAL COURIER TRACKING STATUS IS THE DEFINITIVE PROOF OF DELIVERY AND YOU HEREBY AGREE TO THIS. You however may file a claim with the appropriate courier and we will support you in this effort; however, we will not be responsible for stolen packages from your porch or other place of delivery when tracking shows it was delivered.  WE  WILL ONLY BE RESPONSIBLE FOR PACKAGES THAT HAVE TRACKED AS NOT DELIVERED.  We will not be responsible for sending out additional product simply because you claim you never received it, despite the courier tracking showing it has been delivered to your address.